{"id":35,"date":"2025-09-23T15:45:20","date_gmt":"2025-09-23T15:45:20","guid":{"rendered":"https:\/\/frequenciadavida.com.br\/?page_id=35"},"modified":"2025-11-27T20:21:07","modified_gmt":"2025-11-27T20:21:07","slug":"politica-de-devolucao-e-troca","status":"publish","type":"page","link":"https:\/\/frequenciadavida.com.br\/en\/politica-de-devolucao-e-troca\/","title":{"rendered":"Pol\u00edtica de Devolu\u00e7\u00e3o e Trocas"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"35\" class=\"elementor elementor-35\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19b8c1d8 e-flex e-con-boxed e-con e-parent\" data-id=\"19b8c1d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-779515ed elementor-widget elementor-widget-text-editor\" data-id=\"779515ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Pol\u00edtica de Devolu\u00e7\u00e3o<\/h1><p data-start=\"602\" data-end=\"803\">Esta Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o explica como funcionam trocas, devolu\u00e7\u00f5es e cancelamentos de pedidos realizados na loja oficial da <strong data-start=\"740\" data-end=\"802\">Frequ\u00eancia da Vida \u2013 Servi\u00e7os e Produtos Integrativos Ltda<\/strong>.<\/p><p data-start=\"805\" data-end=\"904\">Nosso compromisso \u00e9 garantir uma experi\u00eancia transparente, segura e respeitosa com nossos clientes.<\/p><h3 data-start=\"911\" data-end=\"956\"><strong data-start=\"913\" data-end=\"954\">1. Direito de Arrependimento (7 dias)<\/strong><\/h3><p data-start=\"957\" data-end=\"1122\">Conforme o C\u00f3digo de Defesa do Consumidor (Art. 49), voc\u00ea pode <strong data-start=\"1020\" data-end=\"1091\">solicitar a devolu\u00e7\u00e3o e o reembolso integral em at\u00e9 7 dias corridos<\/strong> ap\u00f3s o recebimento do produto.<\/p><p data-start=\"1124\" data-end=\"1159\">Para isso, \u00e9 necess\u00e1rio que o item:<\/p><ul data-start=\"1160\" data-end=\"1289\"><li data-start=\"1160\" data-end=\"1183\"><p data-start=\"1162\" data-end=\"1183\">esteja <strong data-start=\"1169\" data-end=\"1180\">sem uso<\/strong>,<\/p><\/li><li data-start=\"1184\" data-end=\"1215\"><p data-start=\"1186\" data-end=\"1215\"><strong data-start=\"1186\" data-end=\"1212\">sem sinais de viola\u00e7\u00e3o<\/strong>,<\/p><\/li><li data-start=\"1216\" data-end=\"1247\"><p data-start=\"1218\" data-end=\"1247\">com <strong data-start=\"1222\" data-end=\"1244\">embalagem original<\/strong>,<\/p><\/li><li data-start=\"1248\" data-end=\"1289\"><p data-start=\"1250\" data-end=\"1289\">e com <strong data-start=\"1256\" data-end=\"1288\">todos os acess\u00f3rios enviados<\/strong>.<\/p><\/li><\/ul><blockquote data-start=\"1291\" data-end=\"1479\"><p data-start=\"1293\" data-end=\"1479\">Produtos que t\u00eam contato direto com a pele (como selos adesivos e acess\u00f3rios energ\u00e9ticos) <strong data-start=\"1383\" data-end=\"1442\">n\u00e3o podem ser devolvidos se forem abertos ou utilizados<\/strong>, por motivos de higiene e seguran\u00e7a.<\/p><\/blockquote><h3 data-start=\"1486\" data-end=\"1542\"><strong data-start=\"1488\" data-end=\"1540\">2. Produtos com Defeito ou Problema de Qualidade<\/strong><\/h3><p data-start=\"1543\" data-end=\"1688\">Caso o item recebido apresente defeito ou dano de fabrica\u00e7\u00e3o, voc\u00ea pode solicitar <strong data-start=\"1625\" data-end=\"1647\">troca ou reembolso<\/strong> dentro do prazo de <strong data-start=\"1667\" data-end=\"1687\">30 dias corridos<\/strong>.<\/p><p data-start=\"1690\" data-end=\"1727\">Para agilizar o atendimento, pedimos:<\/p><ul data-start=\"1728\" data-end=\"1814\"><li data-start=\"1728\" data-end=\"1767\"><p data-start=\"1730\" data-end=\"1767\">foto ou v\u00eddeo mostrando o problema;<\/p><\/li><li data-start=\"1768\" data-end=\"1789\"><p data-start=\"1770\" data-end=\"1789\">n\u00famero do pedido;<\/p><\/li><li data-start=\"1790\" data-end=\"1814\"><p data-start=\"1792\" data-end=\"1814\">descri\u00e7\u00e3o do ocorrido.<\/p><\/li><\/ul><p data-start=\"1816\" data-end=\"1868\">Ap\u00f3s an\u00e1lise, o produto ser\u00e1 substitu\u00eddo sem custos.<\/p><h3 data-start=\"1875\" data-end=\"1909\"><strong data-start=\"1877\" data-end=\"1907\">3. Troca por outro produto<\/strong><\/h3><p data-start=\"1910\" data-end=\"1965\">A troca por outro produto \u00e9 permitida desde que o item:<\/p><ul data-start=\"1966\" data-end=\"2066\"><li data-start=\"1966\" data-end=\"1998\"><p data-start=\"1968\" data-end=\"1998\">esteja <strong data-start=\"1975\" data-end=\"1986\">lacrado<\/strong>, sem uso;<\/p><\/li><li data-start=\"1999\" data-end=\"2029\"><p data-start=\"2001\" data-end=\"2029\">dentro do prazo de 7 dias;<\/p><\/li><li data-start=\"2030\" data-end=\"2066\"><p data-start=\"2032\" data-end=\"2066\">e em condi\u00e7\u00f5es perfeitas de envio.<\/p><\/li><\/ul><p data-start=\"2068\" data-end=\"2141\">Diferen\u00e7as de valor poder\u00e3o ser cobradas ou reembolsadas conforme o caso.<\/p><h3 data-start=\"2148\" data-end=\"2191\"><strong data-start=\"2150\" data-end=\"2191\">4. Itens que N\u00e3o Podem Ser Devolvidos<\/strong><\/h3><p data-start=\"2192\" data-end=\"2308\">Por raz\u00f5es sanit\u00e1rias e de seguran\u00e7a, <strong data-start=\"2230\" data-end=\"2257\">n\u00e3o aceitamos devolu\u00e7\u00e3o<\/strong> dos seguintes itens quando a embalagem foi aberta:<\/p><ul data-start=\"2310\" data-end=\"2452\"><li data-start=\"2310\" data-end=\"2340\"><p data-start=\"2312\" data-end=\"2340\">Selos energ\u00e9ticos adesivos<\/p><\/li><li data-start=\"2341\" data-end=\"2377\"><p data-start=\"2343\" data-end=\"2377\">Pulseiras energ\u00e9ticas utilizadas<\/p><\/li><li data-start=\"2378\" data-end=\"2420\"><p data-start=\"2380\" data-end=\"2420\">Produtos de uso pessoal j\u00e1 manipulados<\/p><\/li><li data-start=\"2421\" data-end=\"2452\"><p data-start=\"2423\" data-end=\"2452\">Itens danificados por mau uso<\/p><\/li><\/ul><p data-start=\"2454\" data-end=\"2610\">Caso o produto tenha sido usado, aplicado ou colado no corpo, <strong data-start=\"2516\" data-end=\"2567\">n\u00e3o \u00e9 poss\u00edvel retornar nem solicitar reembolso<\/strong>, exceto em casos de defeito de fabrica\u00e7\u00e3o.<\/p><h3 data-start=\"2617\" data-end=\"2663\"><strong data-start=\"2619\" data-end=\"2663\">5. Como Solicitar Devolu\u00e7\u00e3o ou Reembolso<\/strong><\/h3><p data-start=\"2665\" data-end=\"2689\">Envie uma mensagem para:<\/p><p data-start=\"2691\" data-end=\"2729\">\ud83d\udce7 <strong data-start=\"2694\" data-end=\"2729\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2696\" data-end=\"2727\">suporte@frequenciadavida.com.br<\/a><\/strong><\/p><p data-start=\"2731\" data-end=\"2741\">Incluindo:<\/p><ul data-start=\"2742\" data-end=\"2892\"><li data-start=\"2742\" data-end=\"2759\"><p data-start=\"2744\" data-end=\"2759\">Nome completo<\/p><\/li><li data-start=\"2760\" data-end=\"2780\"><p data-start=\"2762\" data-end=\"2780\">N\u00famero do pedido<\/p><\/li><li data-start=\"2781\" data-end=\"2806\"><p data-start=\"2783\" data-end=\"2806\">Motivo da solicita\u00e7\u00e3o<\/p><\/li><li data-start=\"2807\" data-end=\"2846\"><p data-start=\"2809\" data-end=\"2846\">Fotos ou v\u00eddeos (se houver defeito)<\/p><\/li><li data-start=\"2847\" data-end=\"2892\"><p data-start=\"2849\" data-end=\"2892\">Forma de reembolso desejada (Pix ou cart\u00e3o)<\/p><\/li><\/ul><p data-start=\"2894\" data-end=\"2939\">O prazo para resposta \u00e9 de <strong data-start=\"2921\" data-end=\"2938\">at\u00e9 48h \u00fateis<\/strong>.<\/p><h3 data-start=\"2946\" data-end=\"2982\"><strong data-start=\"2948\" data-end=\"2982\">6. Reembolso \u2013 Prazos e Formas<\/strong><\/h3><h5 data-start=\"2984\" data-end=\"3022\"><strong data-start=\"2988\" data-end=\"3020\">Compras no cart\u00e3o de cr\u00e9dito<\/strong><\/h5><p data-start=\"3023\" data-end=\"3162\">O estorno \u00e9 solicitado \u00e0 operadora ap\u00f3s aprova\u00e7\u00e3o da devolu\u00e7\u00e3o.<br data-start=\"3086\" data-end=\"3089\" \/>O prazo do cr\u00e9dito pode variar de <strong data-start=\"3123\" data-end=\"3140\">1 a 2 faturas<\/strong>, conforme a bandeira.<\/p><h3 data-start=\"3164\" data-end=\"3199\"><strong data-start=\"3168\" data-end=\"3197\">Compras via Pix ou boleto<\/strong><\/h3><p data-start=\"3200\" data-end=\"3305\">O reembolso \u00e9 realizado em at\u00e9 <strong data-start=\"3231\" data-end=\"3247\">5 dias \u00fateis<\/strong> ap\u00f3s an\u00e1lise, diretamente na conta indicada pelo cliente.<\/p><h3 data-start=\"3307\" data-end=\"3322\"><strong data-start=\"3311\" data-end=\"3320\">Frete<\/strong><\/h3><ul data-start=\"3323\" data-end=\"3454\"><li data-start=\"3323\" data-end=\"3395\"><p data-start=\"3325\" data-end=\"3395\">Em casos de arrependimento: frete de devolu\u00e7\u00e3o por conta do cliente.<\/p><\/li><li data-start=\"3396\" data-end=\"3454\"><p data-start=\"3398\" data-end=\"3454\">Em casos de defeito: frete pago pela Frequ\u00eancia da Vida.<\/p><\/li><\/ul><h3 data-start=\"3461\" data-end=\"3512\"><strong data-start=\"3463\" data-end=\"3510\">7. Produto devolvido sem comunica\u00e7\u00e3o pr\u00e9via<\/strong><\/h3><p data-start=\"3513\" data-end=\"3645\">N\u00e3o recebemos devolu\u00e7\u00f5es enviadas sem contato pr\u00e9vio com o suporte, pois o processo exige protocolo interno para an\u00e1lise e rastreio.<\/p><h3 data-start=\"3652\" data-end=\"3728\"><strong data-start=\"3654\" data-end=\"3728\">8. Pedido devolvido por endere\u00e7o incorreto ou aus\u00eancia do destinat\u00e1rio<\/strong><\/h3><p data-start=\"3730\" data-end=\"3761\">Se o pedido retornar \u00e0 FDV por:<\/p><ul data-start=\"3762\" data-end=\"3879\"><li data-start=\"3762\" data-end=\"3785\"><p data-start=\"3764\" data-end=\"3785\">endere\u00e7o incorreto,<\/p><\/li><li data-start=\"3786\" data-end=\"3808\"><p data-start=\"3788\" data-end=\"3808\">dados incompletos,<\/p><\/li><li data-start=\"3809\" data-end=\"3838\"><p data-start=\"3811\" data-end=\"3838\">aus\u00eancia do destinat\u00e1rio,<\/p><\/li><li data-start=\"3839\" data-end=\"3879\"><p data-start=\"3841\" data-end=\"3879\">ou n\u00e3o retirada no prazo dos Correios, o reenvio ser\u00e1 cobrado.<\/p><\/li><\/ul><h3 data-start=\"3911\" data-end=\"3957\"><strong data-start=\"3913\" data-end=\"3957\">9. Cancelamento de Pedido Antes do Envio<\/strong><\/h3><p data-start=\"3959\" data-end=\"4073\">Se o pedido ainda estiver em processamento, \u00e9 poss\u00edvel solicitar cancelamento imediato com <strong data-start=\"4050\" data-end=\"4072\">reembolso integral<\/strong>.<\/p><h3 data-start=\"4080\" data-end=\"4097\"><strong data-start=\"4082\" data-end=\"4097\">10. Contato<\/strong><\/h3><p data-start=\"4099\" data-end=\"4176\">Em caso de qualquer d\u00favida sobre devolu\u00e7\u00e3o, troca ou reembolso, fale conosco:<\/p><p data-start=\"4178\" data-end=\"4268\">\ud83d\udce7 <strong data-start=\"4181\" data-end=\"4216\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4183\" data-end=\"4214\">suporte@frequenciadavida.com.br<br \/><\/a><\/strong><br data-start=\"4216\" data-end=\"4219\" \/>\ud83d\udd52 Atendimento: segunda a sexta, das 09h \u00e0s 18h<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devolu\u00e7\u00e3o Esta Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o explica como funcionam trocas, devolu\u00e7\u00f5es e cancelamentos de pedidos realizados na loja oficial da Frequ\u00eancia da Vida \u2013 Servi\u00e7os e Produtos Integrativos Ltda. Nosso compromisso \u00e9 garantir uma experi\u00eancia transparente, segura e respeitosa com nossos clientes. 1. Direito de Arrependimento (7 dias) Conforme o C\u00f3digo de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/pages\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/comments?post=35"}],"version-history":[{"count":31,"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/pages\/35\/revisions"}],"predecessor-version":[{"id":1206,"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/pages\/35\/revisions\/1206"}],"wp:attachment":[{"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/media?parent=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}