{"id":1174,"date":"2025-11-27T20:07:04","date_gmt":"2025-11-27T20:07:04","guid":{"rendered":"https:\/\/frequenciadavida.com.br\/?page_id=1174"},"modified":"2025-11-27T20:13:23","modified_gmt":"2025-11-27T20:13:23","slug":"politica-de-prazo-e-entrega","status":"publish","type":"page","link":"https:\/\/frequenciadavida.com.br\/en\/politica-de-prazo-e-entrega\/","title":{"rendered":"Pol\u00edtica de Prazo e Entrega"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1174\" class=\"elementor elementor-1174\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b8f0ff e-flex e-con-boxed e-con e-parent\" data-id=\"3b8f0ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e868bb0 elementor-widget elementor-widget-text-editor\" data-id=\"e868bb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5 data-start=\"285\" data-end=\"538\"><strong>POL\u00cdTICA DE ENTREGA E PRAZOS \u2013 FREQU\u00caNCIA DA VIDA<\/strong><\/h5><p data-start=\"285\" data-end=\"538\">A <strong data-start=\"287\" data-end=\"349\">Frequ\u00eancia da Vida \u2013 Servi\u00e7os e Produtos Integrativos Ltda<\/strong> trabalha para que sua experi\u00eancia de compra seja r\u00e1pida, segura e transparente.<br data-start=\"429\" data-end=\"432\" \/>Nesta p\u00e1gina voc\u00ea encontra todas as informa\u00e7\u00f5es sobre entregas, prazos, rastreamento e condi\u00e7\u00f5es de envio.<\/p><h4 data-start=\"545\" data-end=\"587\"><strong data-start=\"547\" data-end=\"587\">1. Prazos de processamento do pedido<\/strong><\/h4><p data-start=\"589\" data-end=\"658\">O prazo de entrega come\u00e7a a contar <strong data-start=\"624\" data-end=\"657\">ap\u00f3s a aprova\u00e7\u00e3o do pagamento<\/strong>.<\/p><p><strong data-start=\"664\" data-end=\"699\">Tempo de processamento interno:<\/strong><\/p><p data-start=\"702\" data-end=\"786\"><strong data-start=\"702\" data-end=\"722\">1 a 3 dias \u00fateis<\/strong><br data-start=\"722\" data-end=\"725\" \/>(Separa\u00e7\u00e3o, prepara\u00e7\u00e3o, confer\u00eancia e emiss\u00e3o da Nota Fiscal)<\/p><p data-start=\"788\" data-end=\"834\">Voc\u00ea receber\u00e1 um e-mail quando seu pedido for:<\/p><ul data-start=\"835\" data-end=\"907\"><li data-start=\"835\" data-end=\"847\"><p data-start=\"837\" data-end=\"847\">Aprovado<\/p><\/li><li data-start=\"848\" data-end=\"860\"><p data-start=\"850\" data-end=\"860\">Separado<\/p><\/li><li data-start=\"861\" data-end=\"872\"><p data-start=\"863\" data-end=\"872\">Enviado<\/p><\/li><li data-start=\"873\" data-end=\"907\"><p data-start=\"875\" data-end=\"907\">Atualizado pela transportadora<\/p><\/li><\/ul><h4 data-start=\"914\" data-end=\"943\"><strong data-start=\"916\" data-end=\"943\">2. Modalidades de envio<\/strong><\/h4><p data-start=\"945\" data-end=\"977\">Atualmente enviamos pedidos por:<\/p><ul data-start=\"979\" data-end=\"1070\"><li data-start=\"979\" data-end=\"1009\"><p data-start=\"981\" data-end=\"1009\"><strong data-start=\"981\" data-end=\"1007\">Correios (PAC e Sedex)<\/strong><\/p><\/li><li data-start=\"1010\" data-end=\"1070\"><p data-start=\"1012\" data-end=\"1070\"><strong data-start=\"1012\" data-end=\"1041\">Transportadoras parceiras<\/strong> (conforme disponibilidade)<\/p><\/li><\/ul><p data-start=\"1072\" data-end=\"1148\">O sistema calcula automaticamente o pre\u00e7o e o prazo de acordo com o seu CEP.<\/p><h4 data-start=\"1155\" data-end=\"1181\"><strong data-start=\"1157\" data-end=\"1181\">3. Prazos de entrega<\/strong><\/h4><p data-start=\"1183\" data-end=\"1290\">Os prazos exibidos na p\u00e1gina de checkout s\u00e3o fornecidos pelos Correios e transportadoras e variam conforme:<\/p><ul data-start=\"1292\" data-end=\"1435\"><li data-start=\"1292\" data-end=\"1310\"><p data-start=\"1294\" data-end=\"1310\">CEP de destino<\/p><\/li><li data-start=\"1311\" data-end=\"1353\"><p data-start=\"1313\" data-end=\"1353\">Tipo de frete escolhido (Sedex ou PAC)<\/p><\/li><li data-start=\"1354\" data-end=\"1393\"><p data-start=\"1356\" data-end=\"1393\">Regi\u00f5es rurais ou de dif\u00edcil acesso<\/p><\/li><li data-start=\"1394\" data-end=\"1435\"><p data-start=\"1396\" data-end=\"1435\">Sazonalidade (Black Friday, Natal etc.)<\/p><\/li><\/ul><h4 data-start=\"1437\" data-end=\"1469\"><strong data-start=\"1441\" data-end=\"1467\">Observa\u00e7\u00e3o importante:<\/strong><\/h4><p data-start=\"1470\" data-end=\"1627\">Entregas normalmente ocorrem <strong data-start=\"1499\" data-end=\"1537\">de segunda a sexta, das 08h \u00e0s 18h<\/strong>.<br data-start=\"1538\" data-end=\"1541\" \/>Em alguns casos, a transportadora pode entregar aos <strong data-start=\"1593\" data-end=\"1626\">s\u00e1bados, domingos ou feriados<\/strong>.<\/p><h4 data-start=\"1634\" data-end=\"1665\"><strong data-start=\"1636\" data-end=\"1665\">4. Rastreamento do pedido<\/strong><\/h4><p data-start=\"1667\" data-end=\"1748\">Assim que sua compra for enviada, voc\u00ea receber\u00e1 um c\u00f3digo de rastreio por e-mail.<\/p><p data-start=\"1750\" data-end=\"1783\">Voc\u00ea pode acompanhar o envio por:<\/p><ul data-start=\"1784\" data-end=\"1885\"><li data-start=\"1784\" data-end=\"1819\"><p data-start=\"1786\" data-end=\"1819\">\u00c1rea <strong data-start=\"1791\" data-end=\"1809\">\u201cMeus Pedidos\u201d<\/strong> no site<\/p><\/li><li data-start=\"1820\" data-end=\"1846\"><p data-start=\"1822\" data-end=\"1846\">Link da transportadora<\/p><\/li><li data-start=\"1847\" data-end=\"1885\"><p data-start=\"1849\" data-end=\"1885\">Site dos Correios (quando aplic\u00e1vel)<\/p><\/li><\/ul><h4 data-start=\"1892\" data-end=\"1922\"><strong data-start=\"1894\" data-end=\"1922\">5. Tentativas de entrega<\/strong><\/h4><p data-start=\"1924\" data-end=\"2064\">Os Correios e transportadoras realizam at\u00e9 <strong data-start=\"1967\" data-end=\"1994\">3 tentativas de entrega<\/strong>.<br data-start=\"1995\" data-end=\"1998\" \/>Se o destinat\u00e1rio estiver ausente ou o endere\u00e7o estiver incorreto:<\/p><ul data-start=\"2066\" data-end=\"2142\"><li data-start=\"2066\" data-end=\"2105\"><p data-start=\"2068\" data-end=\"2105\">O pacote pode retornar ao remetente<\/p><\/li><li data-start=\"2106\" data-end=\"2142\"><p data-start=\"2108\" data-end=\"2142\">O reenvio ser\u00e1 cobrado novamente<\/p><\/li><\/ul><p data-start=\"2144\" data-end=\"2233\">Certifique-se de que o endere\u00e7o est\u00e1 correto e que haver\u00e1 algu\u00e9m dispon\u00edvel para receber.<\/p><h4 data-start=\"2240\" data-end=\"2281\"><strong data-start=\"2242\" data-end=\"2281\">6. Endere\u00e7o incorreto ou incompleto<\/strong><\/h4><p data-start=\"2283\" data-end=\"2417\">Caso o endere\u00e7o informado esteja incorreto, incompleto ou com dados insuficientes, o pedido poder\u00e1 retornar para a Frequ\u00eancia da Vida.<\/p><p data-start=\"2419\" data-end=\"2432\">Nesses casos:<\/p><ul data-start=\"2433\" data-end=\"2511\"><li data-start=\"2433\" data-end=\"2469\"><p data-start=\"2435\" data-end=\"2469\">o frete de reenvio ser\u00e1 cobrado;<\/p><\/li><li data-start=\"2470\" data-end=\"2511\"><p data-start=\"2472\" data-end=\"2511\">n\u00e3o haver\u00e1 reembolso do frete original.<\/p><\/li><\/ul><h4 data-start=\"2518\" data-end=\"2545\"><strong data-start=\"2520\" data-end=\"2545\">7. Atrasos na entrega<\/strong><\/h4><p data-start=\"2547\" data-end=\"2577\">Em caso de atraso causado por:<\/p><ul data-start=\"2578\" data-end=\"2690\"><li data-start=\"2578\" data-end=\"2588\"><p data-start=\"2580\" data-end=\"2588\">Greves<\/p><\/li><li data-start=\"2589\" data-end=\"2616\"><p data-start=\"2591\" data-end=\"2616\">Instabilidade log\u00edstica<\/p><\/li><li data-start=\"2617\" data-end=\"2641\"><p data-start=\"2619\" data-end=\"2641\">Problemas clim\u00e1ticos<\/p><\/li><li data-start=\"2642\" data-end=\"2661\"><p data-start=\"2644\" data-end=\"2661\">Roubos de carga<\/p><\/li><li data-start=\"2662\" data-end=\"2690\"><p data-start=\"2664\" data-end=\"2690\">Per\u00edodos de alta demanda<\/p><\/li><\/ul><p data-start=\"2692\" data-end=\"2814\">N\u00f3s auxiliaremos no acompanhamento junto \u00e0 transportadora, mas <strong data-start=\"2755\" data-end=\"2813\">os prazos podem sofrer varia\u00e7\u00e3o fora do nosso controle<\/strong>.<\/p><h4 data-start=\"2821\" data-end=\"2853\"><strong data-start=\"2823\" data-end=\"2853\">8. Produto devolvido \u00e0 FDV<\/strong><\/h4><p data-start=\"2855\" data-end=\"2886\">Quando a encomenda retorna por:<\/p><ul data-start=\"2887\" data-end=\"2997\"><li data-start=\"2887\" data-end=\"2909\"><p data-start=\"2889\" data-end=\"2909\">endere\u00e7o incorreto<\/p><\/li><li data-start=\"2910\" data-end=\"2938\"><p data-start=\"2912\" data-end=\"2938\">aus\u00eancia do destinat\u00e1rio<\/p><\/li><li data-start=\"2939\" data-end=\"2968\"><p data-start=\"2941\" data-end=\"2968\">n\u00e3o retirada nos Correios<\/p><\/li><li data-start=\"2969\" data-end=\"2997\"><p data-start=\"2971\" data-end=\"2997\">recusa indevida da entrega<\/p><\/li><\/ul><p data-start=\"2999\" data-end=\"3016\">O cliente poder\u00e1:<\/p><ol data-start=\"3017\" data-end=\"3151\"><li data-start=\"3017\" data-end=\"3077\"><p data-start=\"3020\" data-end=\"3077\">Solicitar <strong data-start=\"3030\" data-end=\"3041\">reenvio<\/strong> (com pagamento de novo frete), ou<\/p><\/li><li data-start=\"3078\" data-end=\"3151\"><p data-start=\"3081\" data-end=\"3151\">Solicitar <strong data-start=\"3091\" data-end=\"3131\">reembolso apenas do valor do produto<\/strong>, excluindo o frete.<\/p><\/li><\/ol><h4 data-start=\"3158\" data-end=\"3198\"><strong data-start=\"3160\" data-end=\"3198\">9. Encomenda extraviada ou perdida<\/strong><\/h4><p data-start=\"3200\" data-end=\"3279\">Se a transportadora confirmar <strong data-start=\"3230\" data-end=\"3242\">extravio<\/strong>, <strong data-start=\"3244\" data-end=\"3253\">roubo<\/strong> ou <strong data-start=\"3257\" data-end=\"3266\">perda<\/strong>, oferecemos:<\/p><ul data-start=\"3281\" data-end=\"3337\"><li data-start=\"3281\" data-end=\"3316\"><p data-start=\"3283\" data-end=\"3316\">Reenvio gratuito do produto, OU<\/p><\/li><li data-start=\"3317\" data-end=\"3337\"><p data-start=\"3319\" data-end=\"3337\">Reembolso integral<\/p><\/li><\/ul><h4 data-start=\"3344\" data-end=\"3365\"><strong data-start=\"3346\" data-end=\"3365\">10. Atendimento<\/strong><\/h4><p data-start=\"3367\" data-end=\"3436\">Se tiver d\u00favidas sobre prazos, rastreios ou envios, entre em contato:<\/p><p data-start=\"3438\" data-end=\"3513\">\ud83d\udce7 <strong data-start=\"3441\" data-end=\"3476\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3443\" data-end=\"3474\">suporte@frequenciadavida.com.br<\/a><\/strong><br data-start=\"3476\" data-end=\"3479\" \/>\ud83d\udd52 Segunda a sexta, das 09h \u00e0s 18h<\/p><p>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE ENTREGA E PRAZOS \u2013 FREQU\u00caNCIA DA VIDA A Frequ\u00eancia da Vida \u2013 Servi\u00e7os e Produtos Integrativos Ltda trabalha para que sua experi\u00eancia de compra seja r\u00e1pida, segura e transparente.Nesta p\u00e1gina voc\u00ea encontra todas as informa\u00e7\u00f5es sobre entregas, prazos, rastreamento e condi\u00e7\u00f5es de envio. 1. Prazos de processamento do pedido O prazo de entrega [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1174","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/pages\/1174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/comments?post=1174"}],"version-history":[{"count":16,"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/pages\/1174\/revisions"}],"predecessor-version":[{"id":1190,"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/pages\/1174\/revisions\/1190"}],"wp:attachment":[{"href":"https:\/\/frequenciadavida.com.br\/en\/wp-json\/wp\/v2\/media?parent=1174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}